okkw Terms and Conditions

1 Introduction and Applicability

These Terms and Conditions ("Terms") form a legal agreement between okkw ("we", "our", "platform") and anyone ("you", "user") who uses okkw's website, mobile interface or any related services. By accessing the platform or completing registration, you are considered to have fully accepted these Terms.

okkw is an online gaming and sports betting platform that provides services in Bangladesh and other designated markets. If you disagree with any part of these Terms, please refrain from using the platform.

We reserve the right to modify or update these Terms at any time. Continued use of the platform after any changes will be taken as acceptance of the updated Terms. We recommend visiting this page regularly.

2 Eligibility and Account Registration

2.1 Age Requirement

okkw's services are available only to individuals aged 21 or older. Registration by minors is strictly prohibited. We may request age verification documents at any time and reserve the right to immediately close any account where false information has been provided.

2.2 Registration Conditions

• Each individual may create only one account.
• All information provided at the time of registration must be truthful, accurate and complete.
• It is the user's responsibility to keep their account password and login details completely confidential.
• You are responsible for all activity carried out through your account.
• If you notice any suspicious activity, notify okkw support immediately.

2.3 Account Verification

To ensure security and prevent money laundering, okkw may request a national identity card, passport or other government-approved documents to verify a user's identity. Withdrawals may be restricted until verification is complete.

3 Deposits, Withdrawals and Payment Policy

3.1 Deposits

The minimum deposit amount at okkw is ৳300 and this applies to all accepted payment methods. Currently accepted methods are: bKash, Nagad, Rocket and Upay.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. However, additional time may be required if a verification process is ongoing.

• The account must be fully verified for a withdrawal request to be approved.
• The withdrawal method must match the deposit method used.
• okkw reserves the right to suspend withdrawals if fraud is suspected.

3.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Any fees or conversion charges applied by third-party payment providers will be determined in accordance with that provider's own policies.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. This bonus has a 20x wagering requirement, meaning the total bonus amount must be wagered 20 times before withdrawal is permitted.

4.2 Bonus Usage Conditions

• The welcome bonus may only be claimed once per account.
• Bonus funds not used within the specified time period will be automatically cancelled.
• Winnings earned using bonus funds are withdrawable after the wagering requirement has been met.
• okkw reserves the right to cancel accounts in cases of bonus abuse or system exploitation.
• okkw reserves the right to modify, suspend or cancel any bonus offer.

4.3 Other Promotions

From time to time okkw offers various special promotions, reload bonuses and cashback offers. Each promotion has its own terms, which will be stated on that offer's detail page.

5 VIP and Loyalty Program

okkw's VIP program has 5 tiers and each tier offers a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

Tier advancement is based on consistent play and active contribution to the platform. Cashback is automatically credited to eligible accounts each week. okkw reserves the right to modify the detailed terms of VIP benefits.

6 Fair Play and Prohibited Conduct

6.1 Fair Play Policy

okkw is committed to fair play. Our games use impartial and verifiable Random Number Generator (RNG) technology. The outcome of each game is not predetermined and is not under the control of any party.

6.2 Prohibited Activities

Any of the following conduct is strictly prohibited and may result in account closure:

• Creating or operating multiple accounts.
• Placing artificial bets to circumvent bonus terms or engaging in bonus abuse.
• Hacking or manipulating the platform's software or game mechanics.
• Money laundering or unlawful financial activity.
• Unauthorised access to another user's account or fraudulent behaviour.
• Gaining unfair advantage through collusion or group fraud.

6.3 Outcome Disputes

If you have a dispute about a game result, you must contact us within 72 hours at [email protected] or via live chat. okkw's verified system logs will be considered the final evidence.

7 Betting Rules

7.1 Bet Validity

A bet is only accepted when the system successfully confirms it and the user's account has sufficient balance. A bet may be cancelled due to loss of internet connection or a technical error.

7.2 Odds and Changes

Odds in sports betting are variable and may change up until the event begins. The odds displayed at the moment the bet is placed will apply. okkw reserves the right to cancel or adjust bets placed against clearly incorrect odds.

7.3 Event Cancellation

If a match or event is cancelled, postponed or not completed within the scheduled time, the related bet is generally declared void and the balance is returned.

8 Account Closure and Suspension

8.1 Closure by the User

Any user may request the closure of their account at any time. In such cases the opportunity to withdraw the existing balance will be provided, however any active bonuses will be cancelled.

8.2 Closure by okkw

okkw reserves the right to close or suspend an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Fraud, deception or suspicious financial activity.
• Providing false or misleading information.
• Registration by a minor.
• Access from a prohibited country or jurisdiction.

9 Responsible Gaming

okkw is fully committed to responsible gaming. We believe it is possible to enjoy gaming for entertainment, but it should never become a cause of social or financial problems.

• Use the facility to set your own deposit limits.
• Contact support for a temporary break or self-exclusion.
• Use recognised counselling services in Bangladesh for professional assistance.
• This platform is for individuals aged 21 and older only.

For detailed guidance, please read our Responsible Gaming page.

10 Privacy and Data Protection

How we collect, store and use users' personal information is described in detail in our Privacy Policy. okkw uses SSL encryption technology to keep user information secure.

Personal information is not shared with third parties unless required for legal obligations, fraud investigations or payment processing. By using the platform you are consenting to our privacy policy.

11 Technical Errors and Liability

11.1 System Outages

Services may be temporarily unavailable due to technical problems, server outages or third-party service failures. okkw does not bear liability for compensation in such circumstances.

11.2 Erroneous Results

If a game produces an abnormal result due to a clear software error, okkw reserves the right to void or correct that result and the stake for the related bet will be refunded.

11.3 Limitation of Liability

okkw is liable up to the maximum permitted limit under applicable law. okkw bears no liability for indirect losses, loss of profits or loss of data.

12 Intellectual Property

All content on the okkw website — logos, designs, graphics, software, text and other materials — is the intellectual property of okkw or its licensors. Reproduction, distribution or use of these materials without written permission is strictly prohibited.

Third-party game software and content is owned by the respective providers and operates under their own licensing terms.

13 Applicable Law and Dispute Resolution

Any dispute relating to these Terms or the use of okkw's services will first be attempted to be resolved through negotiation. If a direct resolution is not possible, the matter will be settled through a recognised mediation process.

okkw provides services as a secure and reliable platform and follows recognised international fair gaming standards.

14 Changes to Terms

okkw reserves the right to amend, modify or update any part of these Terms at any time. For significant changes, users will be notified via their registered email or through a notice on the platform. Continued use of the platform after changes will be considered acceptance of the new Terms.

For any questions about these Terms, please contact our support team: [email protected] or 24/7 live chat.