okkw Privacy Policy

Introduction

okkw ("we", "our", or "platform") provides a trusted online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is our core responsibility. This Privacy Policy ("Policy") will inform you about what types of information okkw collects, why it collects it, how it is used, and what rights you have over your information.

By using the okkw website or services, you are considered to have accepted the terms described in this Privacy Policy. If you have not read this policy or do not agree with it, please refrain from using our services.

1. What Information We Collect

When you create an account on okkw, use our services, or contact us, we may collect the following information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and country
• National ID card or passport details (for identity verification)
• Payment method details (such as bKash, Nagad, Rocket, or Upay account numbers)

1.2 Automatically Collected Information

• IP address and device identification data
• Browser type, version, and operating system
• Pages visited, links clicked, and time spent on the site
• Data collected from cookies and similar tracking technologies
• Gaming activity and transaction history

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify information with trusted third-party service providers.

2. Purpose of Using Your Information

okkw uses your information for the following legitimate purposes:

• Account Management: Completing registration, verifying your account, and ensuring secure login.
• Service Delivery: Enhancing the gaming experience, processing bonuses, and carrying out payment transactions.
• Age and Identity Verification: Ensuring that only users aged 21 or above use the platform.
• Legal Compliance: Adhering to anti-money laundering (AML) requirements and applicable regulations.
• Customer Support: Resolving your queries and complaints.
• Security: Detecting and preventing fraud, cyberattacks, and irregular activity.
• Responsible Gaming: Identifying problematic gambling behaviour and providing necessary support.
• Service Improvement: Reviewing platform performance and user experience.

3. Cookies and Tracking Technologies

The okkw website uses cookies and similar technologies. Cookies are small text files stored in your browser that remember information about your visit.

3.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and running core functions.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help monitor platform usage to make improvements.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to stop working.

4. Information Sharing and Disclosure

okkw does not sell your personal information to third parties. Information may be shared only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party companies that provide services on our behalf, such as payment processing, identity verification, technical support, and fraud prevention. These partners use your information only as directed by us and are obligated to keep it confidential.

4.2 Legal Requirements

If required under a court order, government directive, or applicable law, we are obligated to share information with the relevant authorities.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. You will be notified in advance in such cases.

5. Data Storage and Security

okkw uses industry-standard technologies and processes to keep your personal information secure:

5.1 Technical Security

• All data transfers are secured with SSL encryption (SSL/TLS).
• Stored data is protected using advanced encryption methods.
• Passwords are always stored in hashed form — never in plain readable text.
• Regular security audits and vulnerability assessments are carried out.

5.2 Organisational Security

• Only authorised staff have access to your information.
• All staff are trained in data protection.
• Strict action is taken for any breach of the data protection policy.

5.3 Data Retention Period

Your information is retained for as long as your account remains active or as needed to provide services. After an account is closed, some information may still be retained for a set period due to legal obligations.

6. Your Rights

As a user of the okkw platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may ask us to limit the processing of your information.
• Right to Portability: You may receive your information in a structured and readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, please contact our support team via live chat or email.

7. Protection of Payment Information

bKash, Nagad, Rocket, or Upay are used for deposits and withdrawals on okkw. Regarding payment processing:

• Payment information is always transmitted through encrypted channels.
• Full payment account numbers are never stored on our servers.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
• Withdrawals are typically processed within 1 hour.
• Unusual transactions are automatically flagged and verified.

8. Protection of Children and Minors

okkw services are available only to users aged 21 or above. We do not intentionally collect any information from minors. If we become aware that a minor has created an account by concealing their identity, that account will be closed immediately and the associated information will be deleted.

Parents can contact our support team to report a potential account belonging to their child.

9. Policy Changes

okkw may update this Privacy Policy from time to time. In the event of changes:

• We will send a notice to your registered email address for any significant changes.
• The effective date of the updated policy will be stated at the top of the page.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly.

10. Third-Party Links and Services

The okkw platform may sometimes include third-party payment gateways or services. These external services have their own privacy policies and okkw is not responsible for those policies. We recommend that you read the privacy policy of any third-party service before using it.